CASE STUDY Mobile Corporate Online Banking


Large U.S. regional commercial bank with institutional, commercial, and government clients.

The Opportunity

“Our commercial clients demand robust capabilities like those that the largest national banks provide. However, we have a budget that is 1/10th of theirs (if we are lucky). We need to rapidly evaluate buy vs. build mobile capabilities, and then quickly design and deliver those capabilities so that our corporate clients will stay with us, and new clients will come to us. We know our people and capabilities are great. Help us show that in our digital mobile offerings!”

Our Role

  • Led business case, vendor selection & UX Design
  • Defined and led work streams for UX, Enrollment & Authentication Experience, Client Reporting, mobile screen flow and QA
  • Hobbs Madison provided:
    • Mobile Program Management
    • Mobile Requirements Analysts
    • Mobile Solutions Architecture
    • Test Script Development
    • Traceability of mobile test cases to requirements 
    • Mobile Test Management & Automated Script Execution
    • Defect Management & Tracking

Key Activities

  • Developed detailed business requirements and prioritized commercial online banking, Treasury and Authorized User requirements
  • Solidified bank’s mobile architecture so that they could agree on definitive enterprise standards (lowering implementation costs)
  • Identified or designed reusable web services to access legacy data
  • Wrote and automated all test cases
  • Maintained a traceability matrix of test cases to use cases (requirements)
  • Managed and tracked all identified defects and their resolution

Bottom Line

  • A successful, secure corporate online and treasury services web experience
  • Improved time to market with less re-work and adoption of streamlined scrum agile