Client
US Subsidiary of a Global Bank
The Opportunity
An aging treasury management platform lacked core features needed to be competitive, had ever-increasing operating costs, and prevented opportunities for additional revenue streams. Furthermore, this legacy system was aging out of support from its software vendor and it was long overdue for replacement. But such a project is a risky undertaking, requiring careful planning, business process expertise, and – most of all – careful testing, to ensure a smooth transition.
The Business Challenge
Because of multiple targeted market segments (large customers and small customers) and several recent acquisitions, multiple treasury management systems existed within the bank, with most customers on a system that was being sunset by the vendor. To continue using these disparate systems would demand ever-increasing support costs while lacking features that have become competitive imperatives. Complex and fragile interfaces to back-office systems that evolved over the years still required manual processes that inflated operating costs and impaired the customer experience.
The pressing need to replace these systems with a single flexible solution faced challenges of integration to a new bank infrastructure, multiple vendor connections, comprehensive testing and validation requirements, as well as the need to re-train bank support personnel and customers to use a new treasury management solution.
Our Approach
- Hobbs Madison provided Subject Matter Expert (SME) support to the business process requirements, testing, and training activities across all departments and stakeholders.
- Activities included gap analysis, design, as well as detailed planning, scheduling, and management of business, support, and testing processes.
- From a business perspective, Hobbs | Madison delivered expertise in market segmentation and translated results into sound configuration practices.
- Hobbs Madison also provided internal training and customer demonstrations to collect feedback for user success stories and system improvements.
- Hobbs Madison quality assurance specialists created and implemented customized scripts for functional and integration testing and coordinated user-acceptance and performance tests as all components were completed.
- Our proprietary package of hundreds of detailed use-cases and test-cases served as the backbone for the validation effort. This included maintaining a traceability matrix connecting test cases to use-cases to ensure quality assurance coverage of all features.
- QA activities included test data management, defect tracking and reporting, defect and regression tests, performance & scalability testing, and software and hardware deployments.
- Hobbs Madison coordinated activities across bank departments including: IT infrastructure, software support, and business groups. We also coordinated multiple vendor integrations, including: security, front-end portal, wires and ACH payments, and statement processing.
Bottom Line
The successful implementation consolidated multiple treasury systems into a single platform with flexibility to service different market segments with competitive features. The resulting system satisfied the needs of existing customers while providing new features and products to increase revenues. At the same time, the solution delivered streamlined operating costs for both customers and the bank.