CASE STUDY Corporate Online Banking


Midwest regional bank with large institutional , commercial, and government clients.

The Opportunity

“We are facing a multi-million dollar upgrade to an old online banking system we don’t want to invest any more in! Help us quickly evaluate alternatives to replace this expensive, hard to maintain and upgrade COLB system”

Our Role

  • Led business case, vendor selection & negotiation process
  • Defined and led work streams (e.g. ACI UOB 5.2, Wire, Integration, Bill Pay, User Experience, Proactive Risk Management)
  • Hobbs | Madison provided:
    • Program Management
    • Process Re-engineering
    • Requirements Analysts
    • Solutions Architecture
    • Test Script Development
    • Traceability of test cases to requirements 
    • Test Management & Execution
    • Defect Management & Tracking

Key Activities

  • Developed over 2500 detailed business requirements and prioritized 1600 commercial online banking customer requirements
  • Solidified bank’s technical architecture so that they could agree on definitive enterprise standards (lowering implementation costs) & SOA Architecture and Vendor
  • Wrote and executed all test cases (pre- and post-customization)
  • Maintained a traceability matrix of test cases to use cases (requirements)
  • Managed and tracked all identified defects and their resolution

Bottom Line

  • The bank paid less than 10% of the vendor’s original quoted price
  • We successfully managed a “not-to-exceed” bid that avoided costly modifications and service increases the vendor had tried to force on the bank with advanced negotiation tactics